Appointments
When arriving please be seated in the guest lounge , there is no receptionist to check in with.
Please aim to arrive 5 to 10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival.
Cancellation policy
As a sole operator I kindly ask for 24 hours’ notice to reschedule or cancel a booked appointment, except in cases of contagious illness as described below.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon
as possible to reschedule your appointment for a later date. There is no penalty or time-frame required in this case, for your safety and that of other clients.
Missed appointments
Two or more consecutive missed appointments or "No show's", without 24 notification will result in the loss of ability to make appointments without a credit card on file. If future appointments are continually cancelled or "no showed", the credit card will be charged 50% of the service for holding space on the books and loss of time.
Payments and Gratuity
All major credit cards are accepted. Checks will not be accepted for services. Gratuity is always welcomed and appreciated, in cash or credit card form.
When arriving please be seated in the guest lounge , there is no receptionist to check in with.
Please aim to arrive 5 to 10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival.
Cancellation policy
As a sole operator I kindly ask for 24 hours’ notice to reschedule or cancel a booked appointment, except in cases of contagious illness as described below.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon
as possible to reschedule your appointment for a later date. There is no penalty or time-frame required in this case, for your safety and that of other clients.
Missed appointments
Two or more consecutive missed appointments or "No show's", without 24 notification will result in the loss of ability to make appointments without a credit card on file. If future appointments are continually cancelled or "no showed", the credit card will be charged 50% of the service for holding space on the books and loss of time.
Payments and Gratuity
All major credit cards are accepted. Checks will not be accepted for services. Gratuity is always welcomed and appreciated, in cash or credit card form.